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Trend
Daily fill rate against the rolling 7- and 30-day averages.
Late-Notice Absences by Rep
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Aged Lead Batches
Aged-lead lists run through their own channel, separate from speed to lead: each block is screened against Salesforce (DNC / TCPA / never-qualified / appointments / active projects) minutes before it starts, given caller IDs from the numbers labeled "Aged" at LeapingAI (same area code first, daily caps and warm-up honored), and handed to LeapingAI's scheduler, which spreads the calls across the block at up to ~500 an hour and enforces its 3 calls per phone per day limit. A double-tap retries no-answers inside the same block from the same caller ID. Speed to lead is never touched.
Yesterday's Results
This channel's last completed calling day: what was placed, who answered, what was booked in Salesforce, and how each block ran. Numbers come from the nightly statistics run at 11:45pm and the blocks' outcome sweeps.
Statistics — manual pushes vs. this tab
Same raw data, same rules, one rubric for both methods. Appointments come only from Salesforce records. Grades: A best, D worst; the thresholds are in the full breakdown.
Contact Cadence
Every contact with a number in the lookback window, across all four channels — LiveVox, Leaping AI (with the caller ID each dial used), Hatch SMS and voice, and CTM inbound.
Call Recordings
Search recorded calls by customer, agent or date. Play directly in the browser.
Entry App Exports
Show/event entries sent from the iPad Entry App — search by send date, source name, or taker. Open the entry PDF or the batch CSV.
Tick the boxes on the left to fix a wrong source or taker in bulk — click one, then shift-click another to take everything between them. Esc clears the selection.